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03 May 10 How Calling a Client is Important for Your Freelance Writing Success

Even I do not like talking on phone with my clients. But that does not mean I do not call my clients. I do, and I do it with a purpose. I call my clients to know about him and his business. This helps me a great deal in working with him.

I will not tell you that you will get gazillions of benefits should you occasionally talk to your clients, but I can surely tell you about some benefits — that you will care about — of talking to a client on phone.

Benefits of doing business on phone

  1. The fastest mode of communication: You may think chatting, texting, and e-mailing are the fastest modes of communication, but they are not. They are not real-time, in a sense that telephonic conversation is. You can ask questions and seek answers to them in real time. The movement of communication thread in telephonic conversation is very swift.
  2. No ambiguity: It also reduces ambiguity. Unlike text, which could be interpreted in many ways depending upon the reader, spoken words tend to be clearer, as it gives away the intention of the speaker.
  3. Get response without delay: In a typical e-mail or chat communication, you send a message, your client reads it, he takes his time, type a response, and send it, and then you get to read it. And if you need further clarification, you start the process all over again. This is time consuming. Contrastingly, question and answer is live on the phone. There is no time-lag between question asked and answer given.
  4. You get to know your client: Knowing the nature of your client is very, very important. On e-mail, you get limited knowledge of your client. Of what kind of person he is, what he likes, what he hates, what he is fanatic about, and what he expects of you. This knowledge is a gold-mine. It will help you customize your offering.

There are many more benefits, but these are the ones that will help you increase your business. Do you still think you should not call your client?

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