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21 Feb 10 Social Media Got Small Business Acceptance

Social media is increasingly being used by Small businesses as found in a Small Business Success Index study. It was found that the low cost of attracting and retaining the target audience using social media was the impetus behind the doubling down of the adoption rate. Social media adoption grew by 24% in compared to 2008 when it was 12%.

Key findings

Positive Indicators

  • 45% hope to reap rewards (profit) from social media spending in next 12 months
  • 57% have built online network using LinkedIn or similar websites.
  • 61% uses social media to identify and attract new customers.
  • 75% small businesses surveyed had a company profile page on any social networking sites.

Things that make them scowl

  • 6% of survey participants said that use of social media has hurt them
  • 17% of them said using social media left the companies vulnerable to consumers’ criticism.
  • 50% thinks it takes more time than expected.

These findings (See image for complete detail) indicate that to be successful in the new socially-connected economy, the company has to be caring. “Meet deadline and bottom line” oriented company will have a hard time persuading its customers. The concerns that small business owners that participated in the survey talked about had more to do with their business and its operation and less to do with the nature of social media. They will grow and get accepted, if only they accept this fact and make required changes in their businesses.

Tags: 12 Months, Adoption Rate, Bottom Line, , , , , Impetus, , New Businesses, Oriented Company, , , Small Business Success, , , Survey Participants,

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