19 Feb 11 What Client seeks from its Service Providers?

Nature of clients and their size of business may vary, but clients’ requirements from its service providers remain same always. Service provider may be an advertising agency or printing agency, office furniture provider or security service provider. Every service provider comes with its own standard of operation and respective job requirement; but basic expectations from clients remain same everywhere.

These are the few requirements clients consider mandatory from its service providers.

Authenticity

Clients always look for authentic companies, who are in the business since long and have earned good reputation in the same. If company is new, inexperienced and can’t be traced easily client may not approach it.

Good image

Clients never wish to get associated with a service provider who has bad name in the market; since association with controversial companies also bring bad name in the industry. Choosing a prestigious company is very important for any client.

Competitive edge

Every client wants to remain ahead of its competitors whether in terms of office space décor or in stationary designs. It is not only an ego boost for the client, but also they love to talk about its service provider to all. If you wish your clients to stay with you for long time, always make sure you give something more than your competitors. Don’t compromise with the quality and never stop innovating something new.

Meeting deadline

Working within the stipulated timeframe is very important aspect of any business. Even if you are an excellent service provider with exceptional standard of quality, but you fail to give work on time clients may blacklist you forever. If client gives a deadline to its service provider, it definitely involves lot of thinking.

Recognition

Clients look for recognized service provider. It can be recognition from an international council or government body or any well known institution. Clients hesitate to take risk of being associated with an unapproved or unrecognized company. It can also be recognition from well known personality.

Affordable

Last but not the least, most of the clients prefer to keep their expenses as low as possible. Even if the service provider is excellent clients hesitate to pay a premium price for that. Clients may agree to pay little more than the industry standard rate, but not exorbitant.

Tags: Advertising Agency, Authenticity, Clients Requirements, Competitive Edge, Compromise, Ego, Excellent Service, Good Reputation, Government Body, Long Time, Nature, New Meeting, Office Furniture, Office Space, Prestigious Company, Risk, Security Service Provider, Service Providers, Stationary Designs, Time Clients