25 Aug 11 Why Universities Should Have Online Chat Support

Written by: bikram

I am sure you have seen many academic institutions and universities having online chat support on their websites. Have you ever wondered what makes them put up such online chat support and bear cost whereas it’s not a paid service for the users? Well, there are many reasons why it is preferred these days, as discussed below.

Great counseling

These days there are multiple courses offered by a university – both conventional and unconventional courses, and the horizon is expanding with each passing day. New courses are coming up every year with changing industry trends. As a result, students remain confused about what course to pursue and build their career. They often fail to evaluate if they are capable for the course or not, if their skills and aptitude match with the course or not. At such point academic counseling is very important. Students often remain confused and do not know whom to approach in a university and may also hesitate to go in personal, whereas, online counseling eases such hesitation. It can be done without any hassle at ease of both the counselor and the aspirant student.

Multiple queries

One may have many queries in mind, which needs clarification by someone representing the university. In such instance, online chat support can be extremely beneficial. One can clarify all his doubts via online chat with the expert and need not hang on telephone for long or miss out many points while conversing on the phone. Since physical presence is not possible, especially when it requires multiple meets and the university is located far away, online chat support solves the purpose.

Future reference value

Online chat sessions can be saved by copying the whole conversation and saving in a word document, thus ensuring future reference value. It is extremely helpful, as one can refer to the conversation and also avoid conflicts and doubts raised in future.

Professional experts

Always remember, those people appointed for online chat support are the professionals who are well informed and are dedicated to serve you. If you go by traditional practice of visiting universities personally you may not even reach the right person who is well informed and helpful. You may need to visit many times and take prior appointment too. You may be given just 5 minutes time, as there will be other work for them. In such cases online chat support solves all your needs as it appoints relevant people for the concerned job, who not only provide information, but also accurate information.

No wonder more and more universities are appointing online chat support service with each passing day.